Hunters makes the shortlist in biggest awards for Letting Agents
Hunters has been recognised for its outstanding customer service to its clients by the biggest award scheme in the UK residential property industry.
The ESTAS sponsored by Zoopla determines the best letting agents in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent during the home moving process. This year saw record entries making the competition the toughest yet and one of the biggest surveys in the UK property industry with 36,000 customers completing one of the online ESTAS surveys.
Letting agents have been shortlisted in 24 regions around the UK. The regional and national winners will be announced at the 15th annual ESTAS ceremony at the Grosvenor House Hotel in London on 20th April. The awards will be presented by TV property expert Phil Spencer in front of 1,000 of the UK’s top property professionals, Spencer said “Any firm that enters The ESTAS has already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself”.
Simon Brown, founder of The ESTAS says “Our job is to highlight agents who are providing exceptional levels of customer care through the moving process. At The ESTAS we believe the only way to judge the performance of an agent is to ask the clients who have experienced the whole service from an agent. Agents really prove their worth when things go wrong, which they sometimes do, that’s when their experience and professionalism really comes into play.”
Athena Hubble, Commercial Director at headline sponsor Zoopla said, “This is our eighth year sponsoring The ESTAS and we are delighted to be once again supporting this key industry event. Customer feedback is essential to any organisation and it is fantastic to see the best in the industry being recognised for their efforts. Good luck to all those taking part and I look forward to meeting the winners on stage in April!”
Alan Blockley, CEO of category sponsor teclet said “We’re extremely proud to be sponsoring The ESTAS, teclet is all about saving time for agents allowing them to deliver a better customer experience. I’m really looking forward to meeting the winners on stage in April.”
Hunters Director, Jon Clayson said “We are so proud of our team to have made it on to this year’s shortlist once again. We must thank our Landlords for voting and for working with us year on year as we improve our services and customer experience.”
